Can I bring my own garments? (BYO)

Yes, we accept BYO

Bring Your Own (BYO) garments are welcome. Customers send through clothing they've sourced themselves and we apply the print using DTF, the same process we use on our stocked garments.

Common BYO scenarios: a vintage tee that needs the family band logo added. A premium designer hoodie you want personalised. Staff jackets a customer has already bought in bulk. School blazers for one-off projects.

The print process is the same. Send the garments in, send the artwork, we proof and print.

How to send BYO garments

Place the order online with the artwork and details, and select the BYO option at the garment step. Send the garments to our Adelaide address — we'll confirm the address in the order confirmation email.

Make sure each piece is clearly labelled if there are multiple sizes or recipients. Use a permanent marker on a removable sticker, or include a packing list.

We don't start printing until the garments arrive. Allow extra time for shipping to us plus standard turnaround once they're with us.

Brand new and unwashed only

BYO garments must arrive brand new and unwashed. Factory state, tags still on is ideal. Worn, washed, or second-hand garments are not accepted for BYO printing.

This isn't a preference — it's a hard requirement of the DTF print process. Worn garments carry body oils, deodorant residue and sunscreen. Washed garments carry detergent and fabric-softener residue. Both prevent the DTF film from bonding properly to the fabric, which means cracking, peeling or coming off in the first wash.

Brand new, unwashed garments give us a predictable surface. The print sits cleanly, the bond holds, and prints typically reach the 75+ wash mark we rate them for.

If you send a garment that has been worn or washed and the print fails, we won't reprint at our cost. The print failure is on the garment surface, not on our work.

Liability — the part to read

We've printed thousands of BYO garments without issue. But unknown garments come with unknown risks, and that changes the liability.

When you order a garment from our stock, we know exactly how it responds to heat, press time and pressure. If something goes wrong on our end, we make it right within our standard policies.

With BYO, we don't have that information. We do our best — we test heat tolerance on a small inside seam if we're uncertain, we use conservative press settings — but we can't guarantee how a garment we didn't supply will respond.

If our print process damages a BYO garment (scorching, surface peeling, dye migration), we're not in a position to replace the garment itself. This is especially relevant for:

• Unbranded or no-name garments, where fabric content isn't always accurate
• Vintage or pre-loved items, where fabric has aged
• Garments with applied coatings (waterproofing, stain-resistance) that interfere with print bonding
• Synthetics with low melt points (some cheap polyester ranges)

For premium branded items in known fabric content, the risk is very low. For unbranded mystery-fabric items, the risk is higher.

When BYO doesn't make sense

If you're ordering 50 hoodies from a competitor's online store and shipping them to us to print, the maths probably doesn't work in your favour. By the time you've paid retail, paid shipping to us, and accepted the higher liability risk, you're better off ordering the same garment through us.

We carry AS Colour, Supply, Nike, Adidas, Under Armour, Syzmik, JB's Wear, DNC and Stencil. If the garment you want is in that range, ordering through us is cheaper and lower risk than BYO.

BYO suits one-off, personal, or genuinely unusual jobs.